Support from MCI Racing
Help & Satisfaction Guarantee
We want ordering from MCI Racing to feel straightforward and safe. If something goes wrong with an order, shipment or product, contact us and we’ll work with you to understand the issue and find a fair solution.
Our commitment
If something isn’t right, tell us.
Please contact us within 90 days of receiving your order. We’ll review what happened and work toward a practical solution—whether that means correcting an issue, replacing something, helping with shipping, or discussing another appropriate outcome.
Our goal is to solve the problem, not make you navigate a complicated returns process.
Need help?
Tell us what happened.
Send the details here and the request will go directly into MCI Racing’s customer-service queue. If it relates to an order, include the order number so we can find it quickly.
You can also tell us what outcome you would prefer. We can’t promise every requested outcome in every situation, but knowing what would make things right helps us resolve issues faster.
If Something Isn’t Right
If a colour looks wrong, something was printed incorrectly, an item is missing, a product arrived damaged, or you are unhappy with part of your order, contact us and explain what happened.
Many MCI products are made specifically for each order, so the best solution can vary. Our team will review the situation and work with you rather than forcing every problem through the same return procedure.
Shipping & Delivery Issues
At MCI Racing, we consider it our responsibility to make sure your order reaches you safely.
If your package is delayed, lost, misplaced in transit, or arrives damaged, let us know. You shouldn’t have to spend your time chasing shipping companies or dealing with carrier claims yourself.
We’ll handle the communication with the carrier and the necessary back-end work while keeping our focus on getting your decals to you as quickly as possible.
Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible. Changes are easiest before an order enters printing.
Once production has started, some changes may no longer be possible because the products are being made specifically for the order. We’ll still review the request and explain what can reasonably be done.
Why 90 Days?
The 90-day window gives your order time to arrive and gives you enough time to inspect it without feeling rushed. It also gives us a clear timeframe for handling replacements, refunds, shipping issues and other concerns.
If something unusual comes up after 90 days, you can still contact us. The available solution may depend on how much time has passed and whether the product has been used, but we’ll review the circumstances.
We’re here to help.
If there’s a problem with an order, let us know. We’ll review what happened and work with you to find the appropriate solution.
Use the form above to contact us about an order, replacement, missing item, delivery issue, return, or anything else you need help with.
Our goal is simple: make sure you’re satisfied with your order.
This satisfaction policy does not limit any rights you may have under applicable consumer-protection law.